In collaboration with Relocate Global
Professor Vlatka Ariaana Hlupic
I look forward to sharing with you some of my evidence-based models for individual and organisational transformation and insights on how to create better, more humanised and prosperous work places in the post-pandemic world and co-create better new world.
Leaders need to adopt Level 4 mindset and create Level 4 culture, based on the five levels of The Management Shift Model.
Figure 1: 5 levels of The Management Shift Model
This model is based on many years of interdisciplinary research. It shows that there are five levels that our individual mindset goes through and there is a corresponding organisational culture at each level. Every level is characterised by specific thinking patterns, language used, emotions, leadership style and organisational outcomes.
At Level 1, the mindset is ‘Lifeless’ and culture is ‘Apathetic’. Not much gets done at this level, there is a lot of fear, blame, worry, and this is the place where we can see toxic organisational cultures. It is not possible to operate at this level for a substantial amount of time.
Employees’ physical and mental health is affected, they will leave and eventually the story will leak into the public domain. And once the reputational damage is done and trust is lost, no amount of public apology can repair it. So, it is very important to prevent creating such culture in the first place.
At Level 2, the mindset is ‘Reluctant’, and culture is ‘Stagnating’. At this level, people do the minimum they can get away with just to get the paycheck. Bosses are un-inspirational, lack drive and make no effort to inspire good performance.
At Level 3, the mindset is ‘Orderly’ and the culture is ‘Controlled’. People are micromanaged, they do what they're told to do by their boss. They are led with charismatic leaders who often have a big ego. At that level, we tick the boxes, we achieve KPIs, but we still see low levels of engagement, performance, innovation, and for many organisations low levels of revenues and profit.
To achieve a highly performing organisation, where people are enthusiastic about working for that company, are inspired by their boss, and the organisation does well, employees and organisations need to move to Level 4. At Level 4, the mindset is ‘Enthusiastic’ and culture is ‘Collaborative’. The keywords at this level are trust, transparency, purpose, collaboration, having fun working, high levels of engagement, high levels of passion for work, focusing on purpose. At that level, there is a step change increase in revenues, innovation, and profit, and it is easy to attract and keep talent. At that level, many of the problems faced by organisations can be eliminated.
We can occasionally reach Level 5 with ‘Limitless’ mindset and ‘Unbounded’ culture. At that level, highly innovative teams work day and night on some amazing innovations for humanity. We cannot operate at this level continuously or we will burn out. The objective is to be anchored at Level 4 and occasionally reach Level 5.
Professor Vlatka Ariaana Hlupic
Founder & CEO, Management Shift Solutions Limited
Professor Vlatka Ariaana Hlupic is one of the world’s top 11 Most Influential HR
Thinkers, an award-winning thought leader, an activist for humanising management and the author of 2 ground-breaking and award-winning books:
o Listed by Forbes as one of the top 8 business books in 2014
o Shortlisted for the CMI Management Book of the Year Award
o Nominated for the FT & McKinsey Business Book of the Year Award
o Chosen as one of the top 5 business books in 2018 by HR Magazine
o The Foreword was written by His Holiness the Dalai Lama
She is also the winner of the CMI Management Articles of the Year Award 2015 and the winner of the Axiom Business Books Award (silver medal in the ‘Leadership’ category.
Professor Hlupc has published more than 300 academic and practitioner articles, including the award winning 'To be a Better Leader, Give up Authority', Harvard Business Review, December 2009. She writes as a regular contributor on leadership for Forbes.
She has been nominated for the Thinkers50 list and ‘Ideas to Practice’ Award.
In addition to multiple Visiting Professor appointments across a number of prestigious Business Schools, Universities and Colleges globally, Professor Hlupic is also a renowned professional keynote and TEDx speaker, she regularly presents at major business events worldwide, including events at the Houses of Parliament, European Commission, Home Office, Global Peter Drucker Forum, the Economist and Financial Times.
Professor Hlupic is also a management consultant and Board adviser, helping organisations worldwide to substantially improve performance, engagement, innovation, and profit. She has advised major international organizations including the House of Commons, GlaxoSmithKline, BP, FTSE100 retail company, The National Health Service, Learndirect, Brand Velocity USA, the Drucker Institute USA, the Croatian Government, and the Hungarian National Bank.
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